FAQs
My registration in my LPI Account shows the words “Pending Approval”. What does this mean?
Your registration is not yet complete, as your photo has not yet been reviewed by the LPI Office or your photo does not meet our requirements. All uploaded photos will be reviewed within two business days. If the submitted photo does not meet our requirements, you will be notified by email.
If your photo has been approved, you will receive a test confirmation email, and your registration will no longer show the words “Pending Approval”.
Do I need to show my test confirmation email to take the LPI test?
You do not need to show your test confirmation email to be allowed to take the LPI test; you only need to present a valid piece of identification. However, you may want to refer to it later, so you can print a copy of your test confirmation email or keep a digital copy ready on your smartphone.
I want to report a test security issue. Where can I do this?
To report a test security issue, please visit our Test Security page.
What is the passing score?
There is no pass or fail on the LPI Test. It is recommended that you contact the institution(s) to which you are applying, to see what their English language requirements are.
What do my scores mean?
For complete information on scoring, see Scores.
How do I request a re-evaluation of my test?
You can apply for a re-evaluation of your LPI Test within 6 weeks of the test date. You must pay a re-evaluation fee at the time of your application. The amount of the fee will depend on which components of the test you would like to have re-evaluated. If the LPI level changes for any component that has been re-evaluated, the re-evaluation fee for that component will be refunded. Please note that there is a limit of one re-evaluation for any particular component of the test. Re-evaluation requests are final sale, and cannot be cancelled once the request has been submitted.
Test takers who apply for a re-evaluation of their test results will be notified of the results of the re-evaluation in approximately two weeks of submitting of their application and paying the re-evaluation fee.
To make a re-evaluation request, sign in to your LPI Account.
How long are my LPI Test results valid?
The length of time that your scores are valid is determined by the policies of each individual institution. Contact institutions directly for this information.
How can I obtain my LPI Test results?
For information on obtaining your test scores, see Scores.
How do I forward my results to an institution?
Your results may be sent to five institutions free of charge. Please provide the names of your preferred institutions during registration. These institutions can be updated or removed at any time in your LPI Account up to four days before your test.
If you need to request additional score reports after your test date, they can be ordered through your LPI Account at a cost of $20.00 each.
Please note, your LPI Score Report can be viewed in your LPI Account. Official Score Reports will not be mailed directly to you. Official Score Reports will only be mailed to academic or professional institutions.
How much time does the LPI Test take?
For full information on the format and timing of the LPI Test, see Test Format.
Can I bring my own food and water?
We do not allow any food in the test room but test takers are allowed to bring a clear bottle of water, with the label removed, into the test room.
What is prohibited in the testing room?
For a list of prohibited behaviours and materials, please review the test day information.
Do I need to provide a photo of myself? What are the specifications?
All test takers are required to upload a photo of themselves at the time of registration. This photo must meet the following requirements:
- File must be in .JPEG format.
- File cannot be larger than 1 MB.
- Photo must be taken within the last 6 months.
- Photo must be taken against a white or off-white background.
- Photo must show a neutral facial expression (no smiling, mouth closed, looking straight at the camera).
- Photo must show a full front view of the face and top of the shoulders squared to the camera. Face and shoulders must be centered.
- Photo must be in focus.
- Full head must be shown without any head covering, unless it is worn for religious beliefs or medical reasons.
- Eyes must be open and clearly visible.
- Prescription eyeglasses may be worn as long as the eyes are clearly visible, with no reflection or glare on the eyeglasses.
- Long hair should be tucked behind ears and shoulders.
- Photos must be in colour.
- Unacceptable photos
- Photos on coloured backgrounds
- Photos that are part of a group shot or cut out of a group shot
- Blurry photos or photos containing shadows
- Photoshopped or filtered photos
- Black and white photos
- Use of hats, sunglasses, tinted glasses, or other accessory items that may impede identifying the individual, unless worn for religious beliefs or medical reasons
- Photos or scans of your identification documents
What kind of identification is acceptable?
For information about what kind of identification is acceptable, visit our Test Day Information page. If you have any questions about acceptable identification, please contact us.
When should I arrive at the test centre?
You should arrive at the test centre at least 30 minutes before the scheduled test start time.
What should I do if I arrive late for my test?
Late entry to the LPI Test is not permitted. Latecomers will be denied entrance to the test and will not be eligible for a refund or transfer.
What if I haven’t received (or have lost) my test confirmation email?
Once your photo has been approved, you will receive a test confirmation email. If you have not received (or have lost) your test confirmation email, please:
- Check the junk folder in your email, or
- Contact us.
If you are unsure if your registration has been completed, please contact us.
Where can I find edits to instructional materials?
Sometimes, test takers bring to our attention error or omissions they’ve noticed within our instructional materials.
Click on the link(s) below for updates.
How do I change or cancel my test?
For full details on Paragon Testing Enterprises’ transfer and cancellation policy, see Transfer, Cancellation & Retake Policies.
How do I register?
For information about registering for the LPI Test, visit our Registration Information page.
When does online registration close?
Depending on the test centre, test registration closes approximately 4 to 5 days before the scheduled test day.
It is recommended that you register well in advance because test centres have limited capacity and registration materials are processed in the order in which they are received.
What is the transfer policy?
For full details on Paragon Testing Enterprises’ transfer policy, see Transfer, Cancellation & Retake Policies.
What is the cancellation policy?
For full details on Paragon Testing Enterprises’ cancellation policy, see Transfer, Cancellation & Retake Policies.
How often can I take the LPI Test?
You may register for more than one test session only if all the test sessions you register for are at least one (1) calendar day apart. Test session registrations that violate this rule are subject to cancellation by Paragon.
Are special accommodations available for test takers?
If you have a disability or special condition that might require special accommodations, please complete the Special Accommodations Request Form to make a request for such arrangements. Please submit your request along with documentation from a medical professional who is qualified to make accommodation recommendations. The documentation must be in English (or translated into English by an authorized translator) and issued within two years of the request date. Please do not register online if you require special accommodations as there are no provisions for special accommodations at LPI public sittings.
